Return Policy

Return Policy

We want you to have clear information about returns when shopping with Jurevon.

30-Day Return Window

You may request an eligible return within 30 calendar days after your order is delivered.

To request a return, contact:

service@jurevon.com

Please do not send an item back before receiving return instructions from our customer support team.

Return Eligibility

To qualify for a return, the item must generally:

• Be in the same or substantially the same condition in which it was received.

• Be unused where reasonably applicable.

• Include original packaging, accessories, manuals, and other included items where applicable.

• Be accompanied by proof of purchase or your order number.

Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including:

• Personalized or customized products.

• Products that cannot reasonably be returned for hygiene or safety reasons after opening or use.

• Gift cards.

• Items marked as final sale where legally permitted.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact service@jurevon.com as soon as possible.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the product.

• Photographs of the shipping packaging where relevant.

We will review the information and provide the appropriate next steps.

Return Shipping

For returns requested because of a customer preference or change of mind, return shipping costs may be the responsibility of the customer unless otherwise required by applicable law.

If we confirm that an item arrived damaged, defective, or incorrect due to an error attributable to us, we will provide an appropriate resolution.

Refunds

Once an approved return has been received and inspected, we will notify you regarding the refund decision.

If approved, the refund will generally be issued to the original payment method.

Your bank or payment provider may require additional time to process and display the refund.

Order Cancellations

If you need to cancel an order, contact service@jurevon.com as soon as possible.

We will make reasonable efforts to assist before fulfillment begins.

Orders that have already entered fulfillment or shipped may no longer be eligible for cancellation.

Consumer Rights

Nothing in this Return Policy limits any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

Contact

Email:
service@jurevon.com

Jurevon is operated by Xiamo Hongmeng (Liaoning) Culture and Education Technology Co., Ltd.